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Take control of your policy

With My Account, you can make payments, update account information and beneficiaries - even submit a claim online. If you don't have an account, create yours today!
Protect the ones you love with Trustage Life Insurance

Video: Online Account Overview

Insurance helps take care of you, so you can take care of those you love. Make managing your account easier with TruStage’s new digital dashboard. Creating an online account is quick, easy, and convenient. Go digital - take control of your policy today! 

You are busy and constantly on the go. Use TruStage’s digital dashboard to access your account anywhere, anytime.
If you already have a policy with TruStage, you can access our digital dashboard right away.
TruStage policyowners can access policy information any time of day with a simple log in.
Creating an online login gives you fast access to your account information. Securely manage policies, pay bills, and verify information quickly, so you can get back to enjoying the things that matter most to you.
The first time you log into your TruStage account, you will be asked to provide a few pieces of information to verify your identity.
After your first log-in, you will need your username and password to access account information.
TruStage will also provide a pin code for multi-factor authentication to ensure you are the only person accessing your account.
Just visit TruStage.com anytime you want to log in.
Policyowners will be able to see overviews of ALL their TruStage policies from ONE secure, digital dashboard. To switch between different policies, users will select the policy tab at the top of the screen.
Under each policy, you can view information about the coverage, beneficiaries, and payments.
The Policy Overview section provides details about your policies, including policy type and number, benefit amount, and effective date.
In the Payment Details section, policyowners will find information on the amount due and the due date, as well as payment methods and frequency. There is also an option to turn on automatic payments.
The final section of the digital dashboard is called “Beneficiary Details.” Here policyowners will find information on their designated beneficiaries and the percentage of benefits they are designated to receive.
Insurance helps take care of you, so you can take care of those you love. Make managing your account easier with TruStage’s digital dashboard. Go digital and keep moving!
Creating an online account is quick, easy, and convenient. Take control of your insurance today. Visit TruStage.com to get started.

My Account has you covered

1 Know your policy

How much coverage do you have? When does your policy renew? Use My Account to learn about and manage your policy anytime.

Review and download your Policy Summary
2 Manage payment

Make and schedule payments, update your payment method, or reactivate a lapsed policy with My Account. 

View billing & make payments
3 Update info

My Account makes it easy to manage your information and keep it secure. Now's the time to review your account phone number, mailing address, email address, and security options.

Update personal information
Create account

Frequently Asked Questions

All Online Account FAQs
  • We want to make reviewing, paying and updating your policy easy and convenient. That’s why most account management tasks, including connecting with our Customer Care team if you have questions or concerns, can be done through your account when it’s convenient for you.

    Simply use the 'Log inlink on our website to sign in to your personal account or create an account. You can also sign in to your personal account or create an account from the ‘For individuals’ menu at the top of our website by choosing 'Manage my account'.

     

    Here’s what you can do when signed in to your online service account and how to do it:

    • Make and schedule payments.
      • If you want to make a one-time payment, select the ‘My account’ menu at the top of our website, then select 'Manage my account’.
      • View the Payment Details section. If a payment is due, select the Make a Payment button.
      • On the next screen, select if you are paying by ‘Checking or savings account’ or ‘Credit or debit card’.
        • If paying by checking or savings account, either select a saved account or provide the routing number, account number, and name on the account for the account you want to use for your payment.
        • If paying by credit or debit card, either select a saved card or provide the card details for the card you want to use for your payment.
      • Depending on the details of your policy, you may be asked to choose what your payment is going towards by selecting: ‘Pay Premium’, ‘Pay Loan’, or ‘Pay Premium and Loan’.
      • After you’ve made the correct selection and entered payment information, select ‘Continue’.

       

    • Manage your payment plan.
      • Select the ‘My account’ menu at the top of our website, then select 'Manage my account.
      • View the Payment Details section. Select from the button options in this section.

       

    • Chat with a customer service team member.
      • When signed in to your account, look for the ‘Live Chat’ button at the bottom of the ‘Manage my account’, ‘Find a quick answer’, or ‘Get in touch’ pages found under the ‘My account’ menu.
      • Select the ‘Live Chat’ button to open a new chat window and connect with a customer service team member as soon as one is available.
      • Once connected, you may begin messaging.
      • Live chat is only available at certain times. If unavailable, the ‘Live Chat’ button will appear as ‘Offline’.

         

    • Download service forms, prospectus, and reports.
      • We have downloadable forms you may need for requesting changes to your contract. To access these forms, select from the ‘My account’ menu at the top of our website, then select Find a quick answer.
      • In the ‘Forms’ section of this page, select the form you need to open; it will open as a PDF in a new browser window. You can then fill in the form.
      • Save or print your filled-out form by selecting the download button near the top right corner.
      • Access to downloadable annuity product prospectus and reports is also managed in the ‘Find a quick answer’ following similar steps, by accessing the links under the ‘Prospectus and Reports’ section.

         

    • Access policy FAQs.
      • Select the ‘My account’ menu at the top of our website, then select ‘Find a quick answer’.
      • In the ‘FAQs’ section of this page, select Policy Information. There you will find several common questions and answers about having a policy with TruStage.

       

    • View and download your coverage summary.
      • Select the ‘My account’ menu at the top of our website, then select 'Manage my account.
      • Select ‘View Policy Details’, ‘View Certificate Details’, or ‘View Contract Details’ under the overview section.
      • On the next screen, select ‘View Coverage Summary’ to view the policy summary. Your policy summary will open as a PDF in a new browser window.
      • You can save or print your summary by choosing the download button near the top right corner.

         

    • View and update your beneficiaries.
      • Select the ‘My account’ menu at the top of our website, then select 'Manage my account.
      • View the Beneficiary Details section for your current beneficiary information.
      • To make a change, select the button to view your update options.
      • Once reviewed, approved, and recorded by us, your updates will show up online.

         

    • View and update your online service account's email, phone number, mailing address, password, and 2-Step Security.
      • Select the ‘My account’ menu at the top of our website, then select Manage personal information.
        • Email address: select ‘Edit Email’. On the next screen, you’ll see the policies that will be affected by this update. Select ‘Continue’. You will then be asked to enter the new email you want associated with your account, reenter to confirm, and ‘submit changes. You will then see a confirmation that your update has been made. You will also receive an email confirming the update.
        • Phone number: select Edit Phone. On the next screen, you’ll see the policies that will be affected by this update. Select ‘Continue’. You will then be asked to enter the new phone number, select if it is a mobile phone number or not, and select ‘save changes. You will then see a confirmation that we are processing your update and your change should appear in your account within 24 hours. You will also receive an email confirming the update.
        • Mailing address: select Edit Address. On the next screen, you’ll see the policies that will be affected by this update. Select ‘Continue’. You will then be asked to enter the new address. Fill out all relevant fields and select ‘Continue’. You will then see a confirmation that we are processing your update and your change should appear in your account within 24 hours. You will also receive an email confirming the update.
        • Password: select ‘Edit Password’. On the next screen, enter your current password, then enter and confirm your new password and select ‘Submit Changes’. You will then see a confirmation that your password has been updated. You will also receive an email confirming the update.
        • 2-Step Security: select Edit Security. On the next screen, select one of the following options for security code delivery: ‘Email’ (also provide a valid email address), Text/SMS (also provide a valid phone number) or ‘Voice call’ (also provide a valid phone number). Select ‘Update Method’. You will then see a confirmation that your security option has been updated. You will also receive an email confirming the update.
  • Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:

    • Only employees have access to nonpublic personal information and only on an “as needed” basis.
    • Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
    • We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.

    This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.

  • Yes, it is! TruStage® is part of the CUNA Mutual Group family of brands. If you have a TruStage or CMFG policy, trustage.com is the right place to access and service your account.

    *TruStage® Life insurance and AD&D insurance are issued by CMFG Life Insurance Company. TruStage® Insurance products and programs, like health, insurance, are made available through TruStage Insurance Agency, LLC.

  • We want to make reviewing, paying, and updating your policy easy and convenient. That’s why most account management tasks, including connecting with our Customer Care team if you have questions or concerns, can be done through your account when it’s convenient for you. Simply use the ‘Log in’ link on our website to sign in to your personal account or create an account. You can also sign in to your account or create an account from the ‘For individuals' menu at the top of our website by selecting 'Manage my account’. If you are unable to sign in to your account, please contact us.

     

    After you sign in to your account, select the ‘My account’ menu at the top of our website. From there, select Manage personal information’.

    • To update your username:
      • Usernames cannot be updated online. If you would like to update your username, please call us.
    • To update your policy name:
      • Policy names cannot be updated online. If you need to update your policy name, please call us.
    • To update your email address
      • Click ‘Edit Email’. 
      • On the next screen, you’ll see the policies affected by this update. Click ‘Continue’. 
      • Enter the email address, reenter the email address to confirm, and click ‘Submit Changes’. 
      • A confirmation message at the top of the page will note your email address has been updated.
      • You will receive an email confirming the update.
    • To update your phone number (international phone numbers, please contact us for assistance):
      • Click ‘Edit Phone’. 
      • On the next screen, you’ll see the policies affected by this update. Click ‘Continue’.
      • Enter the new phone number, select if it is a mobile phone number or not, and click ‘Save Changes’. 
      • A confirmation message at the top of the page will note we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
      • You will receive an email confirming the update.
    • To update your mailing address (military and international addresses, please contact us for assistance):    
      • Click ‘Edit Address’. 
      • On the next screen, you’ll see the policies affected by this update. Click ‘Continue’.
      • Enter the new address and click ‘Continue’. 
      • A confirmation message at the top of the page will note we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
      • You will receive an email confirming the update. 

    • To update your password:
      • Click ‘Edit Password’. 
      • Enter your current password, then enter and confirm your new password and click ‘Submit Changes’. 
      • A confirmation message at the top of the page will note your password has been updated. 
      • You will receive an email confirming the update.
    • To update your 2-Step Security:
      • 2-Step Security adds an extra layer of protection to your account. In addition to your password, it requires the use of a phone number or email address belonging to you to access your online service account. 
      • Click ‘Edit Security’. 
      • On the next screen, select one of the following options for security code delivery: ‘Email’ (also provide a valid email address), Text/SMS (also provide a valid phone number), or ‘Voice call’ (also provide a valid phone number). 
      • Click ‘Update Method’. 
      • A confirmation message at the top of the page will note your security option has been updated. 
      • You will receive an email confirming the update.
  • The policies attached to your online service account will be listed under the 'Welcome' greeting and can be identified by the policy type such as Term Insurance, Whole Life Insurance, Accidental Death and Dismemberment, Zone Income Annuity and Horizon Variable Annuity.

    When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy.

    There are a few reasons why a policy may not display. In some cases, this may be because you have a type of policy we don't service online. This includes:

    • Universal Life
    • Supplemental Health
    • Disability Income

    In other cases, it may be because you purchased a policy AFTER you created your online service account. If this is the case, you may be able to find your policy by:

    • Signing in to your personal account
    • Select My account
    • Select Manage my account
    • Select Find Another Policy

    After completing these steps, we can see if other policies can be found using information from your online service account. In other cases, you may not see your policy because it is not active. If you need help with a policy you own but can't access in your online service account, please call us.