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Policy Information FAQs

  • The ability to change ownership of a policy varies by product. The service request can be made by completing a form.  To obtain the form, follow the steps below or call for assistance. 
    Sign-In or Create Your Account  
    • Select Help and Support  
    • Select Life Insurance Forms from the Forms section
    • Select the Absolute Assignment form that matches your request
    • Complete and mail 
  • Call today to speak with a licensed agent. Or, click on Contact Us and complete the form indicating your interest in a new product/policy.
  • The policy owner must call us to request cancellation.
  • For help with changing your coverage, please call us.
  • Names on policies or your online service account cannot be changed online. Please call for assistance with all name changes.
  • US Address: To update a US address, select Personal Information at the top of the page and then select Edit Address.

    Military or International Address: To update a military or international address, please call us.

    Note: Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day. Please check back later to confirm your address has been updated.

  • US Phone Number: To update your phone number, select Personal Information at the top of the page and then select Edit Phone.

    International Phone Number: To update an international phone number, please call us.

    Note: Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day. Please check back later to confirm your phone number has been updated.

  • To create your account enter any one of your policies. Additional policies may be added automatically through set up or can be added to your account when your registration is complete.
  • Go to Account Overview and click on View Policy Details or View Contract Details. Please refer to your contract for additional features and benefits.
  • Please refer to your contract for additional features and benefits. If you do not have a copy, please contact us.
  • To see the address and phone number associated with your policy, select Personal Information at the top of the page.
  • Here are some common reasons why you may not be able to update your address or phone number online:

    - Your policy type can't be serviced online.

    - Your policy is inactive.

  • This may be because you have a type of policy we don't service online. Or, in some cases, you may have purchased a policy AFTER you created your online service account, in which case you would need to go to Account Overview and click Find Another Policy. In other cases, you may not see your policy because it is not active.
  • Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet.