Where can I find information about my policy and coverage?

Once logged in to your account, select 'My account' at the top of our website. Go to 'Manage my account' and view the Policy, Certificate, or Contract Overview section for details. Please refer to your contract for additional features and benefits.

Where can I find more detailed information about my policy and coverage?

Please check your contract for additional features and benefits. If you don’t have a copy of your contract, please Contact Us .

Where can I see the address and phone number associated with my policy?

Once logged in to your account, select 'My account' at the top of our website. To view the address and phone number associated with your policy, select 'Manage personal information'.

Why don't I see my policy (or policies) in my online service account?

When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy. There are a few reasons why a policy may not display: The name or other personal information entered doesn't match what we have on record for the owner of the policy. The type of policy you have can't be serviced online. This includes: Supplemental Health and Disability Income. Your policy is not active. You recently purchased a policy that isn't online yet. Try again in 2-3 days. If you need help with a policy you own but can't access in your online service account, please call us.

Why isn’t the payment or update I just made reflected in my account?

Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet. You can always call us to check on the status of a payment or update.

Can I change ownership of my policy?

It depends on the product. If you want to request a change, you can do so by submitting a form. Please log in to (or create) your account, then follow the steps below to find and complete the correct form. You can also call us for assistance. • Log in or Create Your Account • Select Find a quick answer • Select Life Insurance Forms from the Forms section • Select the Absolute Assignment form that matches your request • Complete and mail

How do I change my coverage amount?

If you need help with changing your coverage, please give us a call.

How do I change the name on my account and/or my policy in my online service account?

At this time, account usernames and policy names can't be updated online. If you’d like to update this information, please call us.

How do I update the address on my policy in my online service account?

If you have a military or international address, please contact us. To update a domestic address, log in to your online service account. If you are unable to log in to your account, please contact us. Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’. Select ‘Update address’. On the next screen, you’ll see the policies to be updated. Select ‘Continue’. Enter the new address and select ‘Continue’. You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day. You will receive an email confirming the update.

Why can't I update my address or phone number online for certain policies?

Here are some common reasons why you may not be able to update your address or phone number online: Your policy type can't be serviced online. Your policy is inactive. If you’re having trouble, please Contact Us .

How do I update my phone number on my policy in my online service account?

If you need to update an international phone number, please contact us. To update an domestic phone number, log in to your online service account. If you are unable to log in to your account, please contact us. Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’. Select ‘Edit Phone’. On the next screen, you’ll see the policies to be updated. Select ‘Continue’. Enter the new phone number, select if it is a mobile phone number or not, and select ‘Save Changes’. You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day. You will receive an email confirming the update.

How can I apply for additional insurance or a different type of coverage?

Give us a call - a licensed agent will be happy to assist you. Or, click Contact Us and fill out the form to add or update a product/policy.

How do I cancel my policy?

The policy owner must call us to cancel the policy.

Managing Your Policy Details FAQs

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Have questions about your policy? Here’s everything you need to make changes, add coverage, and update your information.

A man uses a laptop to look up information about his TruStage policy and then makes some policy updates.

Once logged in to your account, select 'My account' at the top of our website.

Go to 'Manage my account' and view the Policy, Certificate, or Contract Overview section for details. Please refer to your contract for additional features and benefits.
Please check your contract for additional features and benefits. If you don’t have a copy of your contract, please Contact Us.
Once logged in to your account, select 'My account' at the top of our website.

To view the address and phone number associated with your policy, select 'Manage personal information'.
When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy.

There are a few reasons why a policy may not display:
- The name or other personal information entered doesn't match what we have on record for the owner of the policy.
- The type of policy you have can't be serviced online. This includes: Supplemental Health and Disability Income.
- Your policy is not active.
- You recently purchased a policy that isn't online yet. Try again in 2-3 days.
If you need help with a policy you own but can't access in your online service account, please call us.
Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet. You can always call us to check on the status of a payment or update.

It depends on the product. If you want to request a change, you can do so by submitting a form. Please log in to (or create) your account, then follow the steps below to find and complete the correct form. You can also call us for assistance.
• Log in or Create Your Account
• Select Find a quick answer
• Select Life Insurance Forms from the Forms section
• Select the Absolute Assignment form that matches your request
• Complete and mail
If you need help with changing your coverage, please give us a call.
At this time, account usernames and policy names can't be updated online. If you’d like to update this information, please call us.
If you have a military or international address, please contact us.

To update a domestic address, log in to your online service account. If you are unable to log in to your account, please contact us.

Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.
- Select ‘Update address’.
- On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
- Enter the new address and select ‘Continue’.
- You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
- You will receive an email confirming the update.
Here are some common reasons why you may not be able to update your address or phone number online:
- Your policy type can't be serviced online.
- Your policy is inactive.
If you’re having trouble, please Contact Us.
If you need to update an international phone number, please contact us.
To update an domestic phone number, log in to your online service account. If you are unable to log in to your account, please contact us.
Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.
- Select ‘Edit Phone’.
- On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
- Enter the new phone number, select if it is a mobile phone number or not, and select ‘Save Changes’.
- You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
- You will receive an email confirming the update.
Give us a call - a licensed agent will be happy to assist you. Or, click Contact Us and fill out the form to add or update a product/policy.

The policy owner must call us to cancel the policy.

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2026 What Matters Now report

Policy Information FAQs