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Policy Information FAQs

  • The ability to change ownership of a policy varies by product. The service request can be made by completing a form.  To obtain the form, follow the steps below or call for assistance. 
    Sign-In or Create Your Account  
    • Select Help and Support  
    • Select Life Insurance Forms from the Forms section
    • Select the Absolute Assignment form that matches your request
    • Complete and mail 
  • Call today to speak with a licensed agent. Or, click on Contact Us and complete the form indicating your interest in a new product/policy.
  • The policy owner must call us to request cancellation.
  • For help with changing your coverage, please call us.
  • Online account usernames and policy names can't be updated using your online service account at this time. If you’d like to update this information, please call us.
  • If you have a military or international address, please contact us.

    To update a domestic address, sign in to your online service account. If you are unable to sign in to your account, please contact us.

    Once signed in, click the ‘My Account’ menu at the top of our website, then select ‘Personal Information’.

    • Click ‘Edit Address’.
    • On the next screen, you’ll see the policies to be updated. Click ‘Continue’.
    • Enter the new address and click ‘Continue’.
    • You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
    • You will receive an email confirming the update.
  • If you need to update an international phone number, please contact us.

    To update an domestic phone number, sign in to your online service account. If you are unable to sign in to your account, please contact us.

    Once signed in, click the ‘My Account’ menu at the top of our website, then select ‘Personal Information’.

    • Click ‘Edit Phone’.
    • On the next screen, you’ll see the policies to be updated. Click ‘Continue’.
    • Enter the new phone number, select if it is a mobile phone number or not, and click ‘Save Changes’.
    • You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
    • You will receive an email confirming the update.
  • To create your account enter any one of your policies. Additional policies may be added automatically through set up or can be added to your account when your registration is complete.
  • Go to Account Overview and view the Policy, Certificate, or Contract Overview section for details. Please refer to your contract for additional features and benefits.
  • Please refer to your contract for additional features and benefits. If you do not have a copy, please contact us.
  • To see the address and phone number associated with your policy, select Personal Information at the top of the page.
  • Here are some common reasons why you may not be able to update your address or phone number online:

    - Your policy type can't be serviced online.

    - Your policy is inactive.

  • The policies attached to your online service account will be listed under the 'Welcome' greeting and can be identified by the policy type such as Term Insurance, Whole Life Insurance, Accidental Death and Dismemberment, Zone Income Annuity and Horizon Variable Annuity.

    When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy

    There are a few reasons why a policy may not display. In some cases, this may be because you have a type of policy we don't service online. This includes:

    • Universal Life
    • Supplemental Health
    • Disability Income

    In other cases, it may be because you purchased a policy AFTER you created your online service account. If this is the case, you may be able to find your policy by:

    • Signing-in to your online service account
    • Select My Account
    • Select Account Overview
    • Select Find Another Policy

    After completing these steps, we can see if other policies can be found using information from your online service account. In other cases, you may not see your policy because it is not active. If you need help with a policy you own but can't access in your online service account, please call us.

  • Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet.