Policy Information FAQs

Once logged in to your account, select 'My account' at the top of our website.

Go to 'Manage my account' and view the Policy, Certificate, or Contract Overview section for details. Please refer to your contract for additional features and benefits.

Please check your contract for additional features and benefits. If you don’t have a copy of your contract, please Contact Us.

Once logged in to your account, select 'My account' at the top of our website.

To view the address and phone number associated with your policy, select 'Manage personal information'.

The policies attached to your online service account will be listed under the 'Welcome' greeting and can be identified by the policy type such as Term Insurance, Whole Life Insurance, Accidental Death and Dismemberment, Zone Income Annuity and Horizon Variable Annuity.

When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy.

There are a few reasons why a policy may not display:

• The name or other personal information entered doesn't match what we have on record for the owner of the policy.
• The type of policy you have can't be serviced online. This includes: Universal Life, Supplemental Health and Disability Income.
• Your policy is not active.
• You recently purchased a policy that isn't online yet. Try again in 2-3 days.

If you need help with a policy you own but can't access in your online service account, please call us.

Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet. You can always call us to check on the status of a payment or update.

It depends on the product. If you want to request a change, you can do so by submitting a form. Please log in to (or create) your account, then follow the steps below to find and complete the correct form. You can also call us for assistance.  
• Log in or Create Your Account 
• Select Find a quick answer  
• Select Life Insurance Forms from the Forms section
• Select the Absolute Assignment form that matches your request
• Complete and mail 

If you need help with changing your coverage, please give us a call.

At this time, account usernames and policy names can't be updated online. If you’d like to update this information, please call us.

If you have a military or international address, please contact us.

To update a domestic address, log in to your online service account. If you are unable to log in to your account, please contact us.

Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.

• Select ‘Update address’.
• On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
• Enter the new address and select ‘Continue’.
• You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
• You will receive an email confirming the update.

Here are some common reasons why you may not be able to update your address or phone number online:

• Your policy type can't be serviced online.
• Your policy is inactive.

If you’re having trouble, please Contact Us.

If you need to update an international phone number, please contact us.

To update an domestic phone number, log in to your online service account. If you are unable to log in to your account, please contact us.

Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.

• Select ‘Edit Phone’.
• On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
• Enter the new phone number, select if it is a mobile phone number or not, and select ‘Save Changes’.
• You will see a confirmation message at the top of the page noting we are processing your update; your change should appear in your online service account within 24 hours. Most updates are made within one hour. Updates requested outside normal business hours may take up to one business day.
• You will receive an email confirming the update.

Give us a call - a licensed agent will be happy to assist you. Or, click Contact Us and fill out the form to add or update a product/policy.

The policy owner must call us to cancel the policy.