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My Account FAQs
Creating and using your account should be as clear and simple as possible - enabling you to access and manage your policies in a way that’s convenient for you.
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Creating an account makes it easier to manage your policy at a time that works for you. Depending on your policy, you may be able to review your coverage, make or schedule payments, update personal information, and connect with our Customer Care team - all in one convenient place. It’s a simple way to access available self‑service options and stay on top of your policy.
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There are 4 pieces of information you’ll need to create your account:
- Your name, as it appears on your policy
- Your address
- Your date of birth
- Your full Social Security number
If there are any issues validating your information during the account creation process, we’ll provide a phone number on screen. Please call us for assistance.
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Only the policy owner can create an online service account for their policy. If you are a family member who would like to help the policy owner with their account, the policy owner’s personal and contact information must be used to set up the account. They must also make all important decisions related to the account itself.
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We have enhanced our security and some users may no longer be able to use their Username and Password to log in. To service your policy online, please create a new online account. If you need help, please call us for assistance.
If you have forgot your username or password, selecting the 'Forgot Username or Password' link will allow you to recover your username or reset your password.
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For security reasons, you can’t update your username using your online service account. If you’d like to change your account's username, please call us.
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Online account usernames and policy names can't be updated using your online service account at this time. If you’d like to update this information, please call us.
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Online account password, email address and security options (phone number and email address) can be updated when signing into your online account. For all other information please contact us by phone or mail.
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Policy phone numbers and addresses can be updated when signing into your online account. For other information, please contact us by phone or mail.
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Consenting to Electronic Delivery and Electronic Signature gives you the power to make certain transactions in your online service account. And as we continue to improve and expand our online capabilities, this consent may let you receive and sign certain documents online and complete other actions—depending on the type of policy you have.
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No. If you currently receive statements or other correspondence in the mail, that will continue. Electronic Delivery simply gives you the ability to conduct certain transactions online. In the future, if we offer options to switch from paper statements or correspondence to electronic delivery, you will be asked for your preferences.
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After your username and password are verified, you will receive a security code by phone, text or email that you will need to input to access your account.
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You will enroll in 2-Step Security when creating an account. If you already have an account, you will be prompted to enroll after login as we gradually make this feature available to everyone.
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You can choose to receive your security code by phone, text or email.
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After logging in to your account, go to 'My account' at the top of our website.
Select 'Manage personal information' to review and make changes to your options.
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Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:
- Only employees have access to nonpublic personal information and only on an “as needed” basis.
- Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
- We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.
This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.
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Personal information such as your date of birth, address and Social Security number are needed as a security measure to verify your identity and to find your policy.
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It is an additional layer of security added to the sign in process for your account.
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You will enroll in 2-Step Security when creating an account. If you already have an account, you will be prompted to enroll after login as we gradually make this feature available to everyone.
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After your username and password are verified, you will receive a security code by phone, text or email that you will need to input to access your account.
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You can choose to receive your security code by phone, text or email.
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If you are having problems, please contact our office and a representative will assist in resolving your issue.
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After logging in to your account, go to 'My account' at the top of our website.
Select 'Manage personal information' to review and make changes to your options.
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We understand creating and remembering new passwords can be challenging, especially when the password you want can’t be used. However, our password requirements have been created to ensure the safety of your account. Not reusing old passwords, changing passwords every so often, and not using the same password on multiple websites are just a few things you can do to help boost your online safety.
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When you have more than one policy on your account, the first policy listed will automatically display. To display a different policy, select the policy type for that policy.
There are a few reasons why a policy may not display:
- The name or other personal information entered doesn't match what we have on record for the owner of the policy.
- The type of policy you have can't be serviced online. This includes: Supplemental Health and Disability Income.
- Your policy is not active.
- You recently purchased a policy that isn't online yet. Try again in 2-3 days.
If you need help with a policy you own but can't access in your online service account, please call us.
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If you are having problems, please contact our office and a representative will assist in resolving your issue.
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You may already have an account or that username/email address are unavailable. If you think you already have an account, log in or use the "Forgot username or password?" link to recover your information.
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We have enhanced our security and some users may no longer be able to use their Username and Password to log in. To service your policy online, please create a new online account. If you need help, please call us for assistance.
If you have forgot your username or password, selecting the 'Forgot Username or Password' link will allow you to recover your username or reset your password. -
At this time, online service is not available internationally. Owners can call or write to service their policy.