System provider support
You can rely on the knowledge bank in our system provider resources for the help you need to serve the credit union marketplace effectively and efficiently. Our comprehensive resources provide instant access to industry updates, technical resources, and best practices tips.
Still have questions? We're happy to help. Search the areas below to find the right person to get in touch with.
To reach an individual by phone, dial 800.356.2644 plus their extension.
General information, relationship management
Chuck Cashman Ext. 665.7161
Dan Fandrey Ext. 665.7237
Lance Hardyman Ext. 665.6830
Dustin Thoren Ext. 665.7783
Fraud prevention, risk management
Ken Otsuka Ext. 665.5168
Chris Gill Ext. 665.8859
Data management team — data file extracts (batch)
TruStage Ext. 684.1160
LDP tracking Ext. 665.1160
Collateral protection data files
Flood zone determination Ext. 665.6053
van Wagenen Real Estate tracked
Payment card claims automation
Christa Loger Ext. 665.8786
DP Solutions
Please use the below request form for issues such as:
- Credit Union Converting to Your System
- XML Rate File Request
- Payment Protection Calc Service Support (PPCS)
- XML Rate File/Parameter Notice Questions
- Lending and/or Calculation Questions
- Calc Engine Inquiry/Support
Lending Compliance documents
Julie Roper Ext. 665.4391
Protection Advisor® connectivity
Dan Fandrey Ext. 665.7237