During this time, callers to the TruStage Customer Care Center may experience longer hold times. If you do not find the options you need to complete your transaction online, please send us a message for assistance.
If you were impacted by the hurricane in Florida, call us to learn about your options.
We couldn't create your account with the information you provided.
Please call us at 1-855-591-9026 during business hours and one of our customer service team members will assist you.
Our business hours are Monday - Friday, 7:00 a.m. - 6:00 p.m. CST
Need help creating your account?
We may not be able to create your account because:
- The name or other personal information entered doesn't match what we have on record for the owner of the policy
- The type of policy you have can't be serviced online
- Your policy is not active
- Your policy is brand-new and hasn't reached our online service system yet
Please call us for assistance. A customer service team member would be happy to help you correct any issues or troubleshoot why you may not be able to create an online service account for your policy.
If the information you entered was correct, we may be having trouble locating your policy, or some policy information may be out of date or contain an error.
You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:
- Universal Life
- Supplemental Health
- Disability Income
If you need help with a policy you own but can't access in your online account, please call us.
Only the policy owner can create an online service account for their policy. We understand in some cases family members may want to help the policy owner with this. The policy owner’s personal and contact information must be used to set up the account, and they must make all important decisions related to the account itself.