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01/30/2023

During this time, callers to the TruStage Customer Care Center may experience longer hold times. If you do not find the options you need to complete your transaction online, please send us a message for assistance.

If you were impacted by the hurricane in Florida, call us to learn about your options.

We couldn't create your account with the information you provided.

Please call us at 1-855-591-9026 during business hours and one of our customer service team members will assist you.

Our business hours are Monday - Friday, 7:00 a.m. - 6:00 p.m. CST

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Need help creating your account?

  • We may not be able to create your account because:

    • The name or other personal information entered doesn't match what we have on record for the owner of the policy
    • The type of policy you have can't be serviced online
    • Your policy is not active
    • Your policy is brand-new and hasn't reached our online service system yet

     

    Please call us for assistance. A customer service team member would be happy to help you correct any issues or troubleshoot why you may not be able to create an online service account for your policy.

  • If the information you entered was correct, we may be having trouble locating your policy, or some policy information may be out of date or contain an error.

  • You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:

    • Universal Life
    • Supplemental Health
    • Disability Income

    If you need help with a policy you own but can't access in your online account, please call us.

  • Only the policy owner can create an online service account for their policy. We understand in some cases family members may want to help the policy owner with this. The policy owner’s personal and contact information must be used to set up the account, and they must make all important decisions related to the account itself.

Create Your Secure Account Create Account Find Your Policy Agree & Complete

We need a little more information about you (the policyowner).

All fields are required unless otherwise indicated.

Next, create a username and password that's hard to guess.

Username Available

Username requirements:

  • pass: 6-20 characters in length
  • pass: May contain letters, numbers, underscores ( _ ) or dashes ( - )
  • pass: May not contain your email address
  • pass: May not contain spaces

Password must meet these requirements:

  • pass: At least one upper case letter
  • pass: At least one lower case letter
  • pass: At least one number or special character
  • pass: Must be 8-20 characters in length
  • pass: Cannot include your username
  • pass: Cannot include your first or last name

Where can we email information to you?

Email Available

Need help creating your account?

  • There are 5 pieces of information you’ll need to create your account:

    1. Your name, as it appears on your policy
    2. Your ZIP Code
    3. Your date of birth
    4. Your full Social Security number
    5. Your policy/certificate number. Here’s where to find this information.

    In some cases, we may also ask for your mailing address and phone number to finish creating your account. 

    If there are any issues validating your information during the account creation process, we’ll provide a phone number on screen. Please call us for assistance.

  • Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:

    • Only employees have access to nonpublic personal information and only on an “as needed” basis.
    • Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
    • We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.

    This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.

  • Yes, it is! TruStage® is part of the CUNA Mutual Group family of brands. If you have a TruStage or CMFG policy, trustage.com is the right place to access and service your account.

    *TruStage® Life insurance and AD&D insurance are issued by CMFG Life Insurance Company. TruStage® Insurance products and programs, like health, insurance, are made available through TruStage Insurance Agency, LLC.

  • TruStage is part of the CUNA Mutual Group family of brands. TruStage insurance is issued by CMFG Life Insurance Company. Since 1935, CUNA Mutual Group has provided insurance and investment products and programs to credit union members and other hardworking families.
  • Personal information such as your date of birth and Social Security number are needed as a security measure to verify your identity and to find your policy.

  • In order to provide maximum security for your information, we don't allow an email address to be used as a username. This information could be easily known by someone else.

  • You may already have an account or that username/email address are unavailable. If you think you already have an account, sign in or use the "Forgot username or password?" link to recover your information.
  • It is possible that you have not enabled cookies for this site. You must allow cookies in order to create your account and service your policy online.

Next, provide us information to find your policy and verify you are the policyowner.

All fields are required unless otherwise indicated.
Your number could look like this:
021-0001 A1234567 or NJ12345678
Where to find your policy/certificate number
We need this to find your policy.

Need help creating your account?

  • Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:

    • Only employees have access to nonpublic personal information and only on an “as needed” basis.
    • Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
    • We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.

    This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.

  • To create your account, enter any one of your policy numbers. Additional policies may be added automatically or you will have the option to add additional policies to your profile after your account is created.

  • There are 5 pieces of information you’ll need to create your account:

    1. Your name, as it appears on your policy
    2. Your ZIP Code
    3. Your date of birth
    4. Your full Social Security number
    5. Your policy/certificate number. Here’s where to find this information.

    In some cases, we may also ask for your mailing address and phone number to finish creating your account. 

    If there are any issues validating your information during the account creation process, we’ll provide a phone number on screen. Please call us for assistance.

  • You can use your online service account to access many of our life insurance, accidental death & dismemberment (AD&D) insurance, and annuity products. However, what you can do online will vary some between those different types of accounts. If you’re having trouble accessing a policy, it could be because that policy isn’t active anymore or because you have a type of policy that can’t be serviced online right now. This includes:

    • Universal Life
    • Supplemental Health
    • Disability Income

    If you need help with a policy you own but can't access in your online account, please call us.

  • Personal information such as your date of birth and Social Security number are needed as a security measure to verify your identity and to find your policy.
  • A policy must be located in order to create your account. If you have your policy/certificate number available, it will provide a more accurate search for your records. This will be more likely to result in a successful account creation.

One last step - agree to our terms below, and start using your account right away.

Terms of Use

I agree to the Terms and Conditions
Cancel and Log out

Need help creating your account?

  • You must check the box to agree to our Terms and Conditions as well as Electronic Delivery terms and continue before we can allow you to see and/or service your policy online.

  • Absolutely. We take protecting your personal information very seriously, and do all we can to ensure your information remains private. Here are some of precautions we take and a little about some of the safeguards we use to keep your information safe:

    • Only employees have access to nonpublic personal information and only on an “as needed” basis.
    • Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption.
    • We use Transport Layer Security (TLS) whenever personal information is sent (or “transported”) to us online.

    This secures data against hackers and makes sensitive information, like passwords and credit card numbers, encrypted and unreadable.

  • Consenting to Electronic Delivery and Electronic Signature gives you the power to make certain transactions in your online service account. And as we continue to improve and expand our online capabilities, this consent may let you receive and sign certain documents online and complete other actions—depending on the type of policy you have.
  • No. If you currently receive statements or other correspondence in the mail, that will continue. Electronic Delivery simply gives you the ability to conduct certain transactions online. In the future, if we offer options to switch from paper statements or correspondence to electronic delivery, you will be asked for your preferences.

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