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Username Recovery & Password Reset

I want to...
Enter the information below to recover your username
Enter the information below to recover your password.
An email will be sent to you to reset your password.

If the username entered is valid, we will send a password reset email. If you don't receive an email, you can call us for assistance.

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Frequently asked questions

  • For security reasons, you can’t update your username using your online service account. If you’d like to change your account's username, please call us.
  • Please call us for help recovering your log in information.
  • If you recover your username first you will have all the information you need to reset your password.
  • To update an email address, log in to your online service account. If you are unable to sign in to your account, please contact us.

    • Once logged in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.
    • Select ‘Edit Email’.
    • On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
    • Enter the email address, re-enter the email address to confirm, and select ‘Submit Changes’.
    • You will see a confirmation message at the top of the page noting your email address has been updated.
    • You will receive an email confirming the update.