Username Recovery & Password Reset
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The combination of your email address and the last four digits of your Social Security number do not match with what we have on file. Please call us for assistance.
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Enter the information below to recover your password.
Frequently asked questions
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For security reasons, you can’t update your username using your online service account. If you’d like to change your account's username, please call us.
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Please call us for help recovering your log in information.
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If you recover your username first you will have all the information you need to reset your password.
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To update an email address, sign in to your online service account. If you are unable to sign in to your account, please contact us.
- Once signed in, select the ‘My account’ menu at the top of our website, then select ‘Manage personal information’.
- Select ‘Edit Email’.
- On the next screen, you’ll see the policies to be updated. Select ‘Continue’.
- Enter the email address, re-enter the email address to confirm, and select ‘Submit Changes’.
- You will see a confirmation message at the top of the page noting your email address has been updated.
- You will receive an email confirming the update.