Skip to Main Content
Stronger Together – Learn how we're continuing to help our customers move toward a brighter future.
During this time, callers to the TruStage Customer Care Center may experience longer hold times. If you do not find the options you need to complete your transaction online, please send us a message for assistance.
We're Here to Help  - If you have been impacted by recent tornadoes in the Midwest or South, call us to learn about your options.

Variable Universal Life FAQs

  • If you would like more information about our life insurance claims process, check out our infographic here.

    When you are ready to file a life insurance claim, you can do so via:  

    Online:

    myclaim.trustage.com

    Email:

    ConsumerClaims@cunamutual.com

    To protect your and the insured's privacy, we encourage you to send notification via the secured email of your preference.  Sending an email or attachments is not secure unless you take the extra step to send it via a secure method.

    Phone:

    Dial 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST.  

    For assistance by TTY: dial 711 and ask to be connected to 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST. Dialing 711 connects you to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities. TRS calls have no time limits and are confidential. 

    Mail:

    TruStage Insurance Company

    PO Box 61

    Waverly, IA 50677-9202

     

    TruStage Insurance is issued by CMFG Life Insurance Company, part of TruStage Financial Group, Inc.
    Please provide the insured's name, date of birth, date of death, and policy number(s).  If you are not the beneficiary on the policy, you may be asked for the beneficiary's address.

    Please note: Policies in force for two years or less will require additional documentation for claim review.

     
  • You can request a status update from our Claim Professionals by:

    Email:

    ConsumerClaims@cunamutual.com

    To protect your and the insured's privacy, we encourage you to send notification via the secured email of your preference.  Sending an email or attachments is not secure unless you take the extra step to send it via a secure method.

    Phone:

    Dial 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST.  

    For assistance by TTY: dial 711 and ask to be connected to 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST. Dialing 711 connects you to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities. TRS calls have no time limits and are confidential. 

    Mail:

    TruStage Insurance Company

    PO Box 61

    Waverly, IA 50677-9202

     

    TruStage Insurance is issued by CMFG Life Insurance Company, part of TruStage Financial Group, Inc.

     
  • You can get help from our Claim Professionals by:

    Email:

    ConsumerClaims@cunamutual.com

    Phone:

    Dial 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST.  

    For assistance by TTY: dial 711 and ask to be connected to 1-800-779-5433, Monday through Friday, 7:00 a.m. to 5:00 p.m. CST. Dialing 711 connects you to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities. TRS calls have no time limits and are confidential. 

    Mail:

    TruStage Insurance Company

    PO Box 61

    Waverly, IA 50677-9202

     

    TruStage Insurance is issued by CMFG Life Insurance Company, part of TruStage Financial Group, Inc.

     
  • Proof of death of the policyholder. If the beneficiary belongs to any of the four categories below, you’ll need to submit additional documents.

    If the beneficiary is an estate:

    • Letters of Testamentary or Authority issued by the Probate Court showing the name and address of the executor or personal representative of the estate.
    • A valid Tax ID Number for the estate (on your claim form). If you do not have one, call the IRS at 1-800-829-4933 to have one created.
    • If the value of the estate does not require a court-ordered review*, you'll need to get a Small Estate Affidavit from the Probate Division of the courthouse in the county where the insured lived.
    * If the value does require a court-ordered review of the deceased's estate, a process known as "probate," a Small Estate Affidavit is not needed.

     

    If the beneficiary is a trust:

    • A copy of the trust agreement. These pages are required: the title page, the appointment of trustees or successor trustees after the death of the insured, and the final page showing the date and witness signatures.
    • A valid Tax ID Number for the trust. If you do not have one, call the IRS at 1-800-829-4933 to have one created.

    If the beneficiary is a minor:

    • A Claimant's Statement completed by an adult family member on behalf of the minor. The payments will be placed in an interest-bearing account with CMFG Life Insurance Company until the minor reaches adulthood*.
    • To have the payments released prior to the time the minor reaches adulthood*, copies of the court appointment papers for guardianship or conservatorship for the minor must be received.
    *Adulthood, or the “age of majority,” is the age at which a person is considered a legal adult. This ranges from 18 to 21 in the U.S.

     

    If the beneficiary is deceased:
    • Proof of death of the deceased beneficiary.
  • Anyone can notify us of a death. But only named beneficiaries noted in your policy can submit the necessary documents or evidence to claim the payments.
  • How to view and update beneficiary information for your policy in your online service account: 

    • Click the ‘My Account’ menu at the top of our website. 
    • Select 'Account Overview’.  
    • Click ‘Beneficiaries’ under a policy to view your current beneficiaries.
    • While viewing your current beneficiaries, click ‘Update Beneficiaries Online’ to make a change.
    Please note, if you make beneficiary updates, we'll email you to confirm we’ve received your updates. Once reviewed, approved, and recorded by us, your updates will show up in your online service account. Your beneficiary list should always include every beneficiary’s name and the percentage of the payments you want to be assigned to each beneficiary. If you need help with beneficiaries, click on the Chat icon when signed into your online account (chat availability varies) or give us a call.
  • It normally takes 3-5 business days to process a claim once completed claim information is received from all beneficiaries. A letter and a statement of values are sent out through regular mail. If lump sum payment by check is elected, the check will be sent under separate cover.

    *If the policy was in effect less than 2 years, the claim may be contestable and is subject to a medical review.

  • The length of time it takes to receive your money will depend on the time at which the request is received and the delivery method that you choose. Requests received prior to 3:00 p.m. CT are processed within 3 calendar days. Requests received after 3:00 p.m. are considered received the next business day and will be processed within 4 calendar days.


    Delivery methods available include: 

    Method Time Charges
    Check sent via U.S. Postal Service Sent the day after the request is processed. Receipt depends on U.S. Postal Service. None
    Check sent via Overnight Delivery Service Sent the day after request is processed. For most areas, you will receive the check the next business day. Some remote areas take 2 business days. $25.00
    Wire to your account Funds will be credited to your account the day after we process your request. We need the name of your financial institution, routing and account numbers, type of account (savings, checking or share draft) and names on the account. $25.00
    Electronic Funds Transfer Funds will be credited to your account with 48 hours (business days) after your request is processed. We need the name of your financial institution, routing and account numbers, type of account (savings, checking or share draft) and names on the account. None


  • All Life insurance (including Variable Universal Life Insurance and Universal Life Insurance) and accidental death and dismemberment (AD&D) insurance death proceeds are not taxable. Any post-mortem interest paid on the benefits is taxable. 

    The gain portion of annuity proceeds may be taxable to the beneficiary when it is distributed. There are several ways to defer the gain. Any interest paid on the benefits is taxable. Contact us for more information on specific settlement options available.

  • TruStage Insurance Company

    PO Box 61

    Waverly, IA 50677-9202

    Fax Number: 1-608-236-8030

    TruStage Insurance is issued by CMFG Life Insurance Company, part of TruStage Financial Group, Inc.
  • Forms 1099-INT and 1099-R will be mailed by January 31st for qualifying policies/contracts.
  • Variable Universal Life (VUL) is a versatile product which provides both insurance protection and investment components. VUL, like universal life insurance, allows you the flexibility to choose the amount and timing of your premiums, subject to company minimums and IRS maximums. Likewise, you may increase or decrease the death benefit, depending on policy minimums and any underwriting requirements.
  • Go to Account Overview and click on View Policy Details or View Contract Details. Please refer to your contract for additional features and benefits or call for friendly help and expert assistance.
  • You may be eligible to reinstate your policy by paying past premiums and providing evidence of insurability. Please call for assistance with your policy.
  • This service request can be made by completing a Service Form.
    Sign-In or Create Your Account  
    • Select Help and Support  
    • Select Variable Universal Life Forms from the Forms section
    • Select the Service Form that matches your request 
    • Complete and mail or fax 
  • This service request can be made by completing a Service Form.
    Sign-In or Create Your Account  
    • Select Help and Support  
    • Select Variable Universal Life Forms from the Forms section
    • Select the Service Form that matches your request 
    • Complete and mail or fax
  • Partial withdrawals cannot be made online. Please call for friendly help and expert assistance with your contract.
  • We currently do not provide edelivery of statements or other documents. Please call us for assistance at 800.798.5500.
  • Partial Withdrawal:

    • Reduces the cash value of your contract and cannot be repaid.

    • If your policy has a Death Benefit Option 1 – Level, the specified face amount of your contract will be reduced by the amount of the partial withdrawal.

    • If your policy has a Death Benefit Option 2 – Changing, the death benefit (specified face amount plus accumulated cash value) is reduced by the cash value withdrawn.

    Loan:

    • Unpaid loan balances will be deducted from the death benefit payable on your contract..

  • A 1035 exchange is the exchange of an insurance contract for another that meets all the requirements of Section 1035 of the Internal Revenue Code (IRC §1035). When a contract is exchanged under IRC §1035, the gain or loss of the exchanged contract is transferred to the new contract.

    Only the following types of exchanges will qualify for non-taxable treatment:

    FROM: TO:
    Life insurance policy Life insurance policy; nonqualified annuity contract
    Endowment contract Nonqualified annuity contract
    Nonqualified Annuity Contract Nonqualified annuity contract

    The other requirements for non-taxable treatment include:

     

    • The owner and insured/annuitant on both contracts must be identical.
    • The contract being exchanged must be in force. If the contract is maturing, the 1035 exchange request must be signed prior to the maturity date.
    • The entire value of the existing contract must be exchanged. If any cash is received, the taxable gain up to the amount of cash received is taxable.