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Payment Information FAQs

  • Go to Payment Overview and click on Manage Payment Plan to edit your current plan.
  • If your current payment plan is automatic payments, you can stop your deductions by going to Payment Overview and clicking on Manage Payment Plan. Please be aware that premium amounts may vary based on the payment plan you choose.
  • If you are currently receiving statements by mail, you may start automatic payments by going to Payment Overview and clicking Turn On in the Automatic Payments section.
  • In most cases, the routing number is found in the lower left-hand corner of your check. It is nine digits long. Many financial institutions also publish their routing numbers on their websites.
  • Go to Payment Overview and click Turn On in the Automatic Payments section.
  • In cases where premium is due, you must first pay that amount to bring your policy payment up to date. At that point, when no payment is due, you can set up a payment plan.
  • Go to Payment Overview and click on Manage Payment Plan to change your current plan.
  • If you have previously paid and activated your Life or Accidental Death & Dismemberment coverage, we offer a grace period and do not charge a late fee. If you have concerns about not being able to make your payment within the grace period, please contact us.
  • In some cases, you can pay less than your total amount due. Please contact us if you do not see a payment option that works for you.
  • By changing the frequency of your payments, the amount of your premium payment will change. To view your options and/or edit your payment plan, go to Payment Overview and click on Manage Payment Plan then Edit Your Current Plan.
  • Go to Payment Overview and click on Manage Payment Plan to edit your current plan.
  • You can edit pending one-time payments until 3:00 PM CT on the day that your payment is scheduled for processing. You can edit pending payment plan changes until 5:00 PM CT on the date shown for that transaction.
  •  Yes. We maintain physical, electronic and procedural safeguards to guard your nonpublic personal information. We restrict employee access to nonpublic personal information about you on an as needed basis. Information we classify as “Restricted” under our Information Handling Procedure (such as your ACH account number) is always protected and stored with encryption. And, we use Transport Layer Security (TLS) whenever information is sent to us on the web.
  • Payments and requested updates may take 1-2 days to process. If you mailed a request or payment recently, we may have not received it yet.
  • If you have an automatic payment plan, no statements are mailed to you.
  • While you may be able to view your payment information online, you may not be able to edit it online. In addition, not all products are supported for online payments. In many cases we are able to take a payment over the phone, please call for assistance.
  • Once specific payment information is stored, it cannot be edited. In order to update information such as a credit card number or checking/savings account number, you need to go to Payment Overview and create a new account in the Select Account or Select Card drop-down menu.
  • Once specific payment information is stored, it cannot be edited. In order to update information such as a credit card number or checking/savings account number, you need to go to Payment Overview and create a new account in the Select Account or Select Card drop-down menu.
  • To ensure that your coverage is reinstated as quickly as possible, your draft day will default to the current day.
  • Click on the corresponding link on the Account Overview or Payment Overview page.
  • Click on the corresponding link on the Payment Overview page.
  • All changes are typically updated within four business days, or sooner.
  • Your payment account (like a checking account or debit/credit card) will typically show the deduction two to three business days following the date selected. Payments are not processed on weekends or legal holidays.
  • Paying the minimum amount due on a policy that is inactive will reinstate your coverage but your policy will still be past due. In addition, you won’t be able to set up a convenient automatic payment plan.
  • Not all payment options are available online. Please call us to discuss additional options for your policy.
  • No. A one-time payment will replace your next scheduled payment, but future payments will continue as scheduled through your payment plan.
  • Payment processing typically takes two to three business days. During that time, your policy will continue to show as inactive or not show at all until processing is complete.