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Life Insurance FAQs

  • AD&D insurance only pays a benefit when a death or injury was the result of a covered accident. Life insurance pays a benefit no matter how a death occurs, whether it’s from an accident or a natural illness like a virus or cancer. However, some causes of death (such as suicide), and participation in certain high-risk activities, may not be covered by the typical life insurance policy.
  • Whole life insurance provides level death benefit coverage for the insured's lifetime from the date of issue until the date of death (if premiums are paid). “Level term” coverage means that your premiums and death benefit stay the same throughout the entire policy.

    It could provide both a living death benefit and a death benefit and is usually bought for long-term coverage. Whole life insurance also builds cash value over time. The maximum coverage period can vary by product, but it’s typically to age 100 or 121. If you’re still living when the coverage period ends, the insured would get the face value amount of the policy.

  • Term life insurance provides coverage for a specific time period (term) and allows beneficiaries to get a benefit when the policy owner dies. Usually, term life insurance does not offer cash-value benefits or dividends. 

    Premiums, or the payments you make to keep your policy active, are renewable and typically increase at every renewal date. 

    It’s also common for term life insurance to include a conversion privilege. This allows the insured policy owner to switch to a different insurance type, such as whole life insurance. This might be helpful when your health changes or when you experienced a major life milestone. For example, if you had children since you bought your original policy, it might be a good time to reconsider your insurance needs and switch to a different insurance policy.

  • A term "conversion" is an exchange of a term life policy for a permanent plan without a medical examination requirement. Premiums for the permanent plan are based on your age at the time of the conversion and the specific product chosen.
  • To determine a policy's value: 

    • Log in at the top of our website. 
    • Next log in to your personal account.
    • Select 'Manage my account’ and view the Policy Overview section for details. 

    Please refer to your contract for additional features and benefits.

  • Policy loans cannot be made online at this time. Please call our Customer Care Contact Center for assistance.
  • Dividends are funds that may be paid annually to policy owners participating in cash-value life insurance policies. Dividends are not guaranteed, and not all policies are eligible for dividends.
  • This service request can be made by completing and mailing the Service Request form or calling our Customer Care Contact Center for assistance.

    1. Log in or Create an Account 
    2. Select Find a quick answer
    3. In the Forms section, select Life Insurance Forms
    4. Select the Service Request form that's applicable to your request
    5. Complete and mail the form to the address provided on the form
  • No, you’re not covered when your policy is inactive. If you're policy is inactive due to nonpayment, you need to make a payment on your policy to reactivate your coverage.
  • You may be able to reinstate your policy by paying past premiums and by providing proof of insurability. Please call our Customer Care Contact Center for assistance with your policy.
  • Federal Tax Forms 1099-R and 1099-INT will be mailed by January 31st each year for qualifying polices and contacts.