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Real-world focus

ULEND Academy®

ULEND Academy® can help shift your lending staff's approach from transaction-focused to consultative. With a curriculum based on hands-on learning and real-world scenarios, this program is ideal for helping your lending staff improve their member experience. Want to learn more?

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ULEND Academy is part of our comprehensive lending suite and is available at no cost to our lending customers.

Key benefits:

  • Curriculum based, real world scenarios and the most current standards of customer service.
  • Skills to help shift your team’s approach from transactional to consultative.
  • Designed to help increase staff's ability to identify members’ unmet needs.

Additional resources

  • Get support from our Lending Resource Center (exclusively available to lending customers) for product knowledge, training and marketing materials.
  • Utilize our Lender Development Program to help build leadership skills and grow your lending business.