Our systems are down as we are investigating a recent cybersecurity attack. We apologize for any inconvenience. Teams are working on a resolution and activating business resiliency plans. Learn more
Article
TruStage Confirms Clean, Isolated Technology Environment
TruStage® has established a clean, isolated technology environment that is separate from any systems that were impacted, potentially impacted or remain under investigation. This clean environment is an important foundation for our ongoing restoration work, and partners can continue to safely use TruStage communications, including links we provide through our established channels, as we bring systems and processes back online in a phased, secure and thoughtful manner. TruStage continues to work with our expert cybersecurity partner on recovery and investigation efforts.
August 13, 2026
Restoration Progress
We are making solid progress in the areas that matter most:- We expect to have basic servicing up and running for the majority of our businesses, including the reopening of our customer contact centers, by our mid-August target.
- Some businesses, such as our retirement call center, are open now, while our life and annuity call centers will open by end of week. Please expect higher call volumes and longer handling times initially.
- We have started to pay claims across our business, including preplanning/funeral claims, GAP claims and debt protection/credit insurance benefits. For Life and AD&D claims, we are working to restore core processing capabilities and we will focus first on paying claims that were pending at the time of the outage before moving to claims received post-outage. We will work through this backlog as quickly as possible, but that will take some time.
- We previously confirmed that annuity and retirement plan assets were not impacted by the cybersecurity attack. The majority of defined contribution participants, other than those using certain legacy platforms, can now request withdrawals and loans, if allowed under their plan, and request updates on their account balances over the phone.
- We have resumed billing activities to avoid billing disruptions for a large segment of our consumers and are working on options for consumers who missed a payment. Those policies will remain active as we work through this process.
Data Investigation Update
We continue to work with our cybersecurity partners on the data investigation. Because of how complicated this process is, it will likely be 2 to 3 months from now before we have those answers, which is consistent with what happens in these kinds of cases.
Staying Informed
The TruStage outage hub at www.trustage.com/outage will continue to have the latest the latest information on restoration progress, operational impacts and available support resources. We appreciate the continued patience and partnership of the credit unions, members and customers we serve. We remain focused on restoring services safely, securely and thoughtfully, and on emerging stronger, more secure and better prepared.For media inquiries, please reach out to brand@trustage.com.