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12/11/2024

Contact information

Get in touch


General inquiries

1.800.356.2644

Message us


Technical issues
For example, signing in, password reset, site navigation or site security.

1.800.962.5465
(option 1 for password reset)


Headquarters
5910 Mineral Point Road
Madison, WI 53705

Connect with our teams

Know who you need to connect with? We have friendly representatives throughout our company ready to help. Find contact information for specific business areas below. Not sure where to start? Call our general number, and we'll help you get to the right place.

  • Annuities

    877.345.GROW (4769), option 1
    Find your wholesaler

    Benefits for You

    800.999.8786

    Business Protection Customer Response Center
    800.637.2676

    Collateral Products
    800.557.8955

    Compliance Solutions
    800.356.5012

    CuneXus
    877.509.2089

    Electronic Settlement Department / WebEFT

    800.356.2644 Ext. 6656044, option 2

    Executive Benefits Service Center
    800.356.2644 Ext. 6651035

    Guaranteed Asset Protection
    888.557.8955

    Loan Application (loanliner.com)
    800.962.5465

    Mechanical Repair Coverage

    888.557.8955

    MEMBER'S CHOICE® Payment Protection Services

    800.356.2644, Ext. 6652000

    Retirement Services

    800.999.8786

    Risk & Compliance Solutions
    800.637.2676

    TruStage® Final Arrangements & Preplanning Solutions
    Preplanning Solutions Agent and Client Support: 800.533.2220, ext. 4157230
    Preplanning Solutions US Final Expense – American Memorial Life Insurance: 800.621.7162
    Preplanning Solutions US Prearranged Funeral – American Memorial Life Insurance: 800.533.2220
    Preplanning Solutions Canada Customer Care – TruStage Life of Canada: 888.977.3752

    TruStage Insurance Program
    800.428.3932

    Verification for Employment and Income
    To obtain employment, salary or social service information, please visit www.vaultverify.com; Company Code: 24009

    Wealth Management Solutions - Investors
    800.369.2862

    Wealth Management Solutions - Advisors
    888.435.7737

  • We recommend starting with one of our online claims portals.  If you have more questions or know who you need to talk to, you can find specific phone numbers and fax information here.

     

    Bond, Business Auto, Collateral Protection, Cyber & Security Incident, Management & Professional Liability, Plastic Card, and Property & Business Liability

    844.337.5828 | 608.231.7900 (fax)


    Collateral Protection

    800.557.8955 | 800.949.0551 (fax)


    Credit Disability, Credit Life, Debt Protection, Group Mortgage Protection/Home Mortgage Protection, and Loan Protection/Life Savings

    800.621.6323 | 855.726.2513 (fax)
    Inquiries from credit unions: paymentprotectionclaims@trustage.com
    Inquiries from members: members.claims@trustage.com


    Guaranteed Asset Protection (GAP) and Mechanical Repair Coverage (MRC)

    888.557.8955 | 800.949.0551 (fax)


    Individual Life & Health, Disability Income, Hospital Accident Plan, and Accidental Death and Dismemberment

    800.779.5433 | 608.236.8030 (fax)

  • Contact our sales team for industry expertise and solutions tailored to meet your business's needs.