Help members borrow with confidence

TruStage™ Consumer Lending Preferences Study

Learn what matters to today's borrowers and what you can do to help.

Loans remain a central part of members' financial lives

80% agree that loans are part of building financial well-being throughout life.

But borrower concern for repaying loans has grown

9 in 10 are concerned that life events could impact their ability to make payments.

Heightened uncertainty has led to greater interest in payment protection — including debt protection, credit insurance, GAP and Mechanical Repair Coverage (MRC)

82% are interested in electing payment protection on their next loan.

61% increase in openness to loan protection since 2023.

Despite interest, many lack understanding of payment protection

5 in 10 don't recall being offered protection on their last loan.

Timely educational content can help empower members to make informed decisions

96% prefer to learn about protection options before finalizing their online loan application.

60% expect to learn more during the online loan application process.

Integrated payment protection solutions from TruStage deliver convenient, educational experiences during the loan application to help members borrow with confidence.

Visit the integrated payment protection page to learn how you could promote long-term financial well-being today.