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Strengthen your lending strategy with built-in protection

Discover how leading lenders are using payment protection to support borrowers, enhance customer loyalty and build more resilient portfolios.

Female lending leader reviewing TruStage payment protection documentation.

Empower your borrowers. Future-proof your portfolio.

Every portfolio tells a story, and the strongest ones are built with both performance and people in mind. More lenders are turning to payment protection as a proactive way to support borrowers through life's uncertainties while strengthening the long-term health of their portfolios.

Whether you're focused on reducing charge-offs, increasing customer retention or offering more flexible lending experiences — payment protection is a smart, scalable solution designed to help your business grow.

Payment protection helps mitigate losses, unlock new revenue streams and differentiate your brand in a highly competitive lending landscape. Whether you're a credit union, bank or fintech lender, your decision today could impact the strength of your portfolio tomorrow.

A smarter path to stronger lending

From operations to relationships, payment protection is more than a preventive measure — it's a growth strategy. Here's how it contributes across your business.

Learn more about Payment Guard

Let's grow stronger, together

We'd love to connect and explore how payment protection can help you support your borrowers, reduce risk and build more resilient lending strategy.

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Lending with protection


Revenue confidence

Consistent cash flow and reduced portfolio volatility, even during borrower hardship.


Customer loyalty

Providing confidence builds long-term trust. Flexible models let you provide protection through individual opt-in or group-level benefits.


Operational ease

Fewer disputes and smoother processes allow teams to stay focused on strategic work.


Brand strength

Supporting borrowers in difficult moments helps position your brand as a trusted financial partner.

Lending without protection


Revenue pressure

Missed payments and charge-offs can disrupt cash flow and impact performance.


Retention challenges

Borrowers facing financial stress may disengage or default.


Resource strain

Teams spend more time managing collections and manual follow-ups.


Reputation risk

Negative borrower experiences can affect long-term brand perception.

Built for borrowers. Designed for growth.

TruStage™ Payment Protection gives lenders flexible options to meet both business needs and borrower preferences. Whether you choose an individual opt-in or a group benefit approach, you stay in control of how you deliver support while giving your customers added peace of mind.

Across the industry, forward-thinking lenders are using payment protection to improve the borrower experience, reduce financial stress and add long-term value to their portfolios. It's a simple, meaningful way to differentiate your business, while strengthening every part of it.

 

70%

of consumers say they're more open to loan protection products today than in previous years — a clear sign that borrower mindsets are shifting toward financial preparedness.¹