Grow your lending business with Lender Development Program

A team sitting around a table collaborating about the Lender Development Program.

Elevate your lending performance

Help strengthen every stage of your lending process with this performance-based program. Your team can gain the skills and tools needed to help protect more members, mitigate risk and drive noninterest income.

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The four cornerstones of success

Our connected, performance-driven ecosystem helps you build confident teams, consistently deliver protection options in every activated channel and gain measurable visibility into your performance. This approach is built to be flexible and meet the needs of every credit union.

Champion leads it

Leads the internal program and ensures that efforts align with organizational goals.

Coaches reinforce it

Reinforces best practices, supports proper adoption of solutions and upskills credit union leaders with our unique approach.

Training builds it

Advances your staff's product knowledge, sales skills and understanding of member needs.

Technology activates it

Loan flow experiences powered by solutions such as API, PAX and MCP that help ensure member needs are met in the lending and post-lending journey.

An impressive 45% average participation rate and a 47% higher fee income per member when credit unions participate in all four cornerstones of success.¹

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Lending Solutions

Credit Insurance

Debt Protection

GAP

Lender Support Services

Mechanical Repair Coverage

Payment Guard Insurance

Private Mortgage Insurance

Credit unions today are challenged with executing at scale. Member expectations continue to rise, lending journeys are increasingly complex and competitive alternatives are easier than ever for members to access.

The Lender Development Program® has evolved to address this reality. By connecting championing, coaching, training and technology into a single performance ecosystem, this program helps credit unions deliver execution-based results. It reinforces behaviors that help increase adoption and gives teams the skills to deliver consistent lending experiences in every channel.
Previously, the Lender Development Program was offered only to credit unions that adopted all four cornerstones. Now, credit unions have the flexibility to choose which cornerstones of success they'd like to participate in, depending on their needs. We still recommend adopting all four cornerstones to help you maximize your success.
The Lender Development Program leverages our integrated technology, tools and resources to ensure that consumers are educated and empowered to make the right decision when it's most convenient for them. We enable your team to have positive engagements, whether that be online, within the application, during the loan conversation with a staff member or post‑loan.