Online one-time payments are currently unavailable

You are able to mail in payment during this service disruption

TruStage® previously resumed recurring monthly ACH and credit card payments for AD&D and Life policies. We have also resumed AD&D paper bill mailings. We will continue to process inbound correspondence and deposit and apply checks as they are received. Some payment capabilities remain unavailable, including one-time payments by phone for Life and AD&D policies and other billing functions. Customers will not lose coverage due to an inability to make a payment during the service disruption, and applicable grace period accommodation remains in place.

Additional capabilities will continue to come online as systems and processes are tested and validated. If you still would like to mail in a payment, please include your policy/certificate number on the check or money order.

If you’re unsure of your policy/certificate number the following are examples of policy numbers.

Still unsure where to find your policy/certificate number?

Locate your number

Mail a payment

Frequently asked questions

For most up to date information about the outage visit the Individual outage page.

Individual FAQs