Policy servicing

Policy/contract servicing

Life

New

If customers want to change, update or cancel their policy, the service request form can be found at the link below. For policy questions or additional support, please contact the Life and AD&D Contact Center using the phone number listed below. Representatives can assist with many policy inquiries; however, they cannot currently update or make policy changes over the phone. Customers should access the service request form, sign and mail them in. Contact Center representatives can help direct customers to available service forms online, and explain available servicing options and next steps. Teams continue making progress restoring additional servicing capabilities, including surrender, cancellation, beneficiary-change, and other policy-servicing requests through available support channels. Some servicing functions continue to require manual processing and may take longer than normal to complete while recovery efforts continue.

Policy/contract servicing

Accidental Death & Dismemberment

New

Customers can access service request forms at the link below. Customers can access service request forms at the link below. For policy questions or additional support, please contact the Life and AD&D Contact Center using the phone number listed below. Representatives can assist with many policy inquiries, direct customers to available service forms and continuity processes, and explain available servicing options and next steps. Additional servicing capabilities continue to be restored, while some requests require manual processing or interim solutions as recovery efforts continue.

Policy/contract servicing

Annuities

New

Advisors can contact 877-345-4769 for support. Customers can contact the Annuity Contact Center at 800-798-5500 for assistance with contract values, withdrawal status, surrender status, and select servicing requests. Direct-deposit servicing, application cancellation support, withdrawal processing, surrender request processing, and annuity death claim support are available through continuity solutions. Additional annuity servicing and advisor-support capabilities are expected to continue returning through phased recovery efforts underway across September and October.

Policy/contract servicing

Retirement

New

Retirement plan sponsors and retirement participants can call the numbers below for support. Representatives can assist many participants with account balance information, loan and distribution support for eligible plans, investment change requests for eligible plans, and retirement-related servicing questions. Employer contribution processing continues through interim continuity solutions while additional capabilities are restored. Progress continues toward expanded participant account visibility and digital-access capabilities, while some retirement processes remain manual and may require additional processing time.

Policy/contract servicing

Executive Benefits

New

Most servicing needs can be supported through our third-party solution partners, including account and plan-related inquiries. Established partner servicing processes remain available, although some activities involving legacy TruStage® products may require additional processing time while recovery efforts continue. Some servicing activities involving legacy TruStage products remain limited while recovery efforts continue.

Policy/contract servicing

Payment Guard

If you have questions about your Payment Guard policy, please contact us at the email below. Servicing capabilities remain limited while additional systems and processes continue to be restored.

Policy/contract servicing

Mechanical Repair Coverage

Mechanical Repair Coverage servicing remains available through normal Assurant servicing channels.

Policy/contract servicing

Bond Suite

Support is available by email at the address listed below. While some policy administration capabilities remain limited, teams are assisting customers through available servicing and recovery processes.

Policy/contract servicing

Brokered Commercial Products

Policy servicing for brokered commercial products, including Cybersecurity Protection, remains fully available through the carrier, agent, or broker. Customers should continue using normal service and support channels.