Policy servicing
Partially available
Policy/contract servicing
Life
Customers can access service request forms at the link below. For policy questions or additional support, please contact the Life and AD&D Contact Center using the phone number listed below. Some servicing functions remain limited while additional capabilities are restored.
One time payments
Partially available
Recurring payments
Partially available
Manage policy/contract
Partially available
Cancel policy/contract
Partially available
Partially available
Policy/contract servicing
Accidental Death & Dismemberment
Customers can access service request forms at the link below. For policy questions or additional support, please contact the Life and AD&D Contact Center using the phone number listed below. Some servicing functions remain limited while additional capabilities are restored.
One time payments
Partially available
Recurring payments
Partially available
Manage policy/contract
Partially available
Cancel policy/contract
Partially available
Partially available
Policy/contract servicing
Annuities
Advisors can contact 877-345-4769 for support. Customers can contact the Annuity Contact Center at 800-798-5500 for assistance with contract values, withdrawal status, surrender status, and select servicing requests. Additional capabilities continue to be restored.
One time payments
Available
Recurring payments
Available
Manage policy/contract
Partially available
Cancel policy/contract
Available
Advisors:
1-877-345-4769
Customers:
1-800-798-5500
Partially available
Policy/contract servicing
Retirement
Retirement plan sponsors and retirement participants can call the numbers below for support. Representatives can assist with account information, servicing questions, and select retirement-related transactions.
One time payments
Partially available
Recurring payments
Partially available
Manage policy/contract
Partially available
Cancel policy/contract
Partially available
Retirement plan sponsors:
1-844-999-2677
Retirement participants:
1-800-999-8786
Partially available
Policy/contract servicing
Executive Benefits
Most servicing needs can be supported through our third-party solution partners, including account and plan-related inquiries. Some servicing activities involving legacy TruStage® products remain limited while recovery efforts continue.
One time payments
Partially available
Recurring payments
Partially available
Manage policy/contract
Partially available
Unavailable
Policy/contract servicing
Payment Guard
If you have questions about your Payment Guard policy, please contact us at the email below. Servicing capabilities remain limited while additional systems and processes continue to be restored.
One time payments
Unavailable
Recurring payments
Unavailable
Manage policy/contract
Unavailable
Cancel policy/contract
Unavailable
Available
Policy/contract servicing
Mechanical Repair Coverage
Mechanical Repair Coverage servicing remains available through normal Assurant servicing channels.
Manage policy/contract
Available
Cancel policy/contract
Available
Partially available
Policy/contract servicing
Bond Suite
Support is available by email at the address listed below. While some policy administration capabilities remain limited, teams are assisting customers through available servicing and recovery processes.
One time payments
Unavailable
Recurring payments
Unavailable
Manage policy/contract
Unavailable
Cancel policy/contract
Partially available
Available
Policy/contract servicing
Brokered Commercial Products
Policy servicing for brokered commercial products, including Cybersecurity Protection, remains fully available through the carrier, agent, or broker. Customers should continue using normal service and support channels.
Manage policy/contract
Available
Cancel policy/contract
Available