Skip to Main Content

07/31/2026

Our systems are down as we are investigating a recent cybersecurity incident. We apologize for any inconvenience. Teams are working on a resolution and activating business resiliency plans. Learn more

TruStage is actively investigating a cybersecurity incident

As part of our response and recovery efforts, we proactively shut down our network and systems, and are working diligently to restore both.

Current status

Status: Investigating
Last Updated: July 30, 2026 | 4:43 PM CT

Customers may experience difficulty accessing account information, completing transactions or submitting requests online.

Our commitment

  • We take the security of our systems and the information entrusted to us seriously.
  • We are working as quickly and diligently as possible to determine the scope and impact of the incident.
  • As we learn more, we will provide additional updates as appropriate.

General resources

Transfer form for ZoneChoice, ZoneChoice Advantage, ZoneChoice Income Annuity

Allocation change form for Zone Income Annuity

Allocation change form for Zone Annuity

Allocation change and transfer form for Horizon and Horizon II

Allocation change form for Variable Annuity

Partial Withdrawal form

Surrender form

File a new death claim

Owner resources


Partial withdrawal form

Withdraw a portion of the funds. Fill out this form with our trusted partner, AssureSign.

Partial withdrawal form (single owner)
Partial withdrawal form (joint owners)

 

Surrender form

Withdraw the full contract value. Fill out this form with our trusted partner, AssureSign.

Surrender form (single owner)
Surrender form (joint owners)

Advisor resources

Wholesaler contact

Reach out to your wholesaler for assistance with your inquires.

Find your wholesaler

Frequently asked questions during the outage

  • If a loved one passes away during this time, the claim will be processed and paid in accordance with applicable contract terms and conditions once TruStage® is able. To start a claim, visit trustage.com/startclaim.

  • TruStage believes it is important to reiterate that annuity balances and benefits have not been impacted by this cybersecurity incident.

    While this incident has affected certain of our normal servicing and transaction processing systems, your contract values, account balances, and benefits have not been impacted by this incident. As we recover, we will be servicing and processing contract owner transactions based on the date and time we received the transaction request as we would under normal circumstances. We are working diligently to restore customers' ability to view their account information.

    Based on our investigation to date, there is no evidence that contract owner funds, the assets supporting our annuity obligations, or any other company financial accounts have been subject to any unauthorized transactions as part of this incident.

  • We are working diligently to restore system and network functionality, and we will provide additional information as appropriate.

  • At this stage, it would be premature to draw conclusions about the scope or impact of the incident, including whether any data may have been accessed. We do not want to speculate or get ahead of the facts and will provide additional information as we can.

  • We understand that situations like this can raise questions and concerns. As our understanding of the situation evolves, we will communicate appropriately.