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10/13/2026

The organization continues to restore systems following a recent cybersecurity attack. While significant progress has been made, some services remain unavailable as we work to restore operations safely and securely. Thank you for your patience. Learn more

TruStage is actively investigating a cybersecurity attack

TruStage® continues to make progress in its recovery following the cybersecurity attack identified on July 11. Given the broad impact across our network and systems, we are rebuilding portions of our infrastructure to ensure services are restored safely and securely. This deliberate approach helps protect employees, partners, members, customers, and the organization as we bring systems and applications back online.

Current status

Status: Investigating
Last Updated: October 12, 2026 | 3:59 PM CT

Customers may experience difficulty accessing account information, completing transactions or submitting requests online.

Our commitment

  • We take the security of our systems and the information entrusted to us seriously.
  • Our priority is to restore systems in a safe, secure and responsible manner.
  • As we learn more, we will provide additional updates as appropriate.

We’re here for you

We understand you may have questions about this service disruption. Customer service representatives are available to assist with a limited set of services while system restoration efforts continue, including:

  • Confirming the status of withdrawals and surrenders
  • Providing contract values
  • Helping with forms available on this website

Our Annuity Contact Center is now open Monday through Friday, 8:00 AM – 5:00 PM CT.

  • Customers may call the Contact Center at 855.591.9027.
  • To protect clients’ privacy and account security, we're only able to discuss account-specific information with the contract owner and representative of record. Call times may be longer than usual.

Options are below for service forms, filing a death claim, and current FAQs which address many common questions.

Annuity and VUL owner resources

Annuity cancellation requests

Annuity application cancellation form

Cancel your pending application. Fill out this form with our trusted partner, AssureSign.

Application cancellation form (single owner)
Application cancellation form (joint owners)

 

Annuity right to examine form

Cancel your recently issued contract through your right to examine privilege. Fill out this form with our trusted partner, AssureSign.

Right to examine form (single owner)
Right to examine form (joint owners)

 

Annuity and VUL withdrawal and surrender requests

Annuity direct deposit form

Update where your direct deposits are sent. Fill out this form with our trusted partner, AssureSign.

Direct deposit form (single owner)
Direct deposit form (joint owner)

 

Annuity and VUL partial withdrawal form

Withdraw a portion of the funds. Fill out this form with our trusted partner, AssureSign.

Partial withdrawal form (single owner)
Partial withdrawal form (joint owners)

 

Annuity RMD form

Request a one-time RMD or enroll in automatic RMD distributions. Fill out this form with our trusted partner, AssureSign.

Required minimum distribution form

 

Annuity and VUL surrender form

Withdraw the full contract value. Fill out this form with our trusted partner, AssureSign.

Surrender form (single owner)
Surrender form (joint owners)

Annuity and VUL general resources

Annuity and VUL allocation change & transfer forms

Download, print, and mail the transfer form for ZoneChoice, ZoneChoice Advantage, ZoneChoice Income Annuity – PDF

Download, print, and mail the allocation change form for Zone Income Annuity – PDF

Download, print, and mail the allocation change form for Zone Annuity – PDF

Download, print, and mail the allocation change and transfer form for Horizon and Horizon II Variable Annuity – PDF

Download, print, and mail the allocation change form for Variable Annuity – PDF

Download, print, and mail the allocation change form for VULI and VULII policies – PDF

 

Annuity death benefit forms

Download, print, and mail the beneficiary change form – PDF

File a new death claim

 

Annuity income benefit form

Download, print, and mail the income benefit service form for Zone Income and ZoneChoice Income Annuity – PDF

 

Annuity systematic withdrawal and RMD forms

Download, print, and mail the required minimum distribution (RMD) form – PDF

Download, print, and mail the systematic withdrawal form – PDF

Download, print, and mail the direct deposit form – PDF

 

Annuity and VUL withdrawal and surrender forms

Download, print, and mail the partial withdrawal form – PDF

Download, print, and mail the surrender form – PDF

Download, print, and mail the qualified charitable distribution form – PDF

Frequently asked questions during the outage

  • TruStage believes it is important to reiterate that annuity balances and benefits have not been impacted by this cybersecurity attack.

    While this incident has affected certain of our normal servicing and transaction processing systems, your contract values, account balances, and benefits have not been impacted by this incident. As we recover, we will be servicing and processing contract owner transactions based on the date and time we received the transaction request as we would under normal circumstances. We are working diligently to restore customers' ability to view their account information.

    Based on our investigation to date, there is no evidence that contract owner funds, the assets supporting our annuity obligations, or any other company financial accounts have been subject to any unauthorized transactions as part of this incident.

  • We are working diligently to restore customers’ ability to view their annuity account information and contract details online. At this time, our Contact Center can answer certain inquiries, such as contract value, status of withdrawals and surrenders, and the status of requests involving funds moving to another carrier. Other access may be limited while system and network functionality is restored through a controlled recovery process. Customers may call 800-798-5500.

  • Most existing systematic withdrawals are being processed on the scheduled payment date (systematic withdrawals include lifetime income, RMDs, or any other recurring automatic withdrawals). An exception remains for systematic sweeps. Please use the partial withdrawal form to request a one-time withdrawal in lieu of a sweep.

  • Contract owners who have not received an expected systematic withdrawal should contact their financial professional or our Contact Center for assistance. TruStage continues to work through recovery efforts and investigate outstanding payment situations.

  • As is common following highly visible events, fraudsters may attempt to exploit uncertainty by posing as trusted organizations. Do not provide passwords, banking credentials, payment information or other sensitive personal information in response to unsolicited communications. If you are unsure whether a communication is legitimate, contact your financial professional or appropriate TruStage support contact before taking action.

  • We continue working with outside experts to investigate the cyber attack to understand the full impact, including whether any information was accessed. If customer information is found to have been accessed, TruStage will notify anyone affected directly with next steps.

  • As we continue to learn more, updates will be posted on this outage page.

  • Mandiant updated its Investigation Memo on Aug. 27 to reflect the latest forensic evidence reviewed. Based on its investigation, Mandiant has found no evidence of threat actor activity in the affected environments since July 11, 2026, when TruStage identified the incident and took action to contain and remediate it.