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The organization continues to restore systems following a recent cybersecurity attack. While significant progress has been made, some services remain unavailable as we work to restore operations safely and securely. Thank you for your patience. Learn more

Disbursements

 

Unavailable

Disbursements

Life

Customers who need to make a partial withdrawal, take out a loan on their policy or surrender their policy, can access service request forms at the link below. These requests will be processed as servicing capabilities are restored.

One time

 

Unavailable

Surrenders

 

Unavailable

 

Available

Disbursements

Annuities

Customers can access forms for one-time withdrawals, starting lifetime income payments, and contract surrenders at the link below.

One time

 

Available

Recurring

 

Available

Surrenders

 

Available

 

Partially Available

Disbursements

Retirement

Participants may request loans and distributions, if permitted under their plan, through currently available retirement servicing channels. Periodic benefit payments continue to be processed.

One time

 

Partially Available

Recurring

 

Partially Available

Surrenders

 

Partially Available

 

Partially Available

Disbursements

Executive Benefits

Most distribution and payment activities are available through our third-party solution partners. Certain transactions involving legacy TruStage® products may require additional processing time while recovery efforts continue.

One time

 

Partially Available

Recurring

 

Partially Available

Surrenders

 

Partially Available