Shining stories
Supporting communities in their time of need
When disaster strikes, we believe in working together.
In fall 2024, major hurricanes struck the southeast United States and Jamaica. The devastation impacted millions of people and caused billions in damage.
Our disaster recovery teams quickly mobilized. Their collaboration with local and national disaster relief agencies and credit union partners provided immediate on-the-ground support and vital financial assistance.
TruStage™ provided $150,000 to the National Credit Union Foundation CUAid Disaster Relief Fund and $10,000 to the American Red Cross.
Team members (from left to right) Asheba Morgan, Lorna Minott and Diana Thomas work together to gather essential supplies for residents of Clarendon and St. Elizabeth after Hurricane Beryl’s devastation in Jamaica.
Expanding our reach to protect more people
We believe increasing access to affordable, digital-first insurance solutions is essential to the financial well-being of today’s middle-market consumers.
So, we’re extending our reach to help protect more people through innovative, technology-driven partnerships across financial services.
We expanded the TruStage™ Auto & Home Insurance Program with the addition of national digital agency Polly. Enabled within six months, the partnership leveraged Polly’s advanced technology infrastructure and licensed call center agents, along with more than 40 carriers across 48 states. This allowed us to provide more people with insurance options designed to be accessible and affordable. Through the expanded offering with Polly, we helped protect our first consumer within 24 hours of launch.
We also strengthened our integration with leading digital life insurance agency Ethos. Our simplified underwriting and purchase journey is an ideal fit for Ethos’ digital platform, delivering on today’s consumer expectations for a seamless online experience.
Innovating in insurance
We’re not only partnering with tech-first insurance leaders, we’re innovating in-house to help protect more consumers.
In 2024, we developed, tested and launched TruStage™ Payment Guard Insurance, underwritten by CUMIS Specialty Insurance Company — the industry’s first insurance product designed for digital lenders. By seamlessly integrating with the digital lending process, Payment Guard offers a critical safety net that strengthens the bond between lenders and borrowers.
Payment Guard earned the prestigious 2024 Celent Model Insurer award for Innovation Execution, recognizing our role in reshaping the digital lending ecosystem.
TruStage grew to become the fifth-largest life insurance provider in the U.S.¹ due to our millions of trusted relationships.
Innovating with industry leaders
We believe that partners in innovation play a vital role in meeting the expectations of today’s tech-savvy consumers.
So, we brought together more than 300 credit union leaders, fintech companies, venture capital investors and industry leaders to participate in our Fintech Summit. The two-day gathering highlighted how collaboration across the fintech ecosystem is essential for our shared success.
