Retirement Solutions: outage update

Participant assets remain safe and invested.

Across TruStage, we continue to make progress restoring services through a deliberate, phased recovery approach. Because this incident affected a broad portion of the technology environment, systems and applications are being restored carefully to ensure they are secure, stable and validated before returning to service. Many critical capabilities have already been restored, and additional functionality continues to come online. While progress is being made every day, some capabilities will require additional time as recovery efforts continue.

While retirement plan assets are not impacted and remain invested during this outage, for security reasons we intentionally took down BenefitsForYou.com. As a result, participants cannot log in to view their account or request transactions.

Interim processes are in place, allowing some participants to call and obtain balance information, request a withdrawal or loan form, and request investment or allocation changes. Participants who can use these interim processes received a communication (from TruStage or their employer) detailing the new process.

We continue working on interim solutions for all plans and will share information as soon as it becomes available.

TruStage continues to conduct a comprehensive forensic and data-impact analysis with the assistance of external cybersecurity experts. Determining whether any information was accessed and understanding the scope of any potential impact requires extensive investigation and validation. Because of the complexity of this process, the analysis is expected to take additional time. If TruStage determines that notifications are required, those communications will be made through the appropriate channels.

We are working diligently to restore systems, network functionality and key processes through a deliberate, phased recovery process. At this time, access to 401(k)/retirement account details will be restored as part of that phased recovery. We will share updates as more specific timing is available.

In the meantime, participants can call the Participant Service Center at 800.999.8786 to obtain certain account details.

Scheduled annuity and periodic benefit payments are being processed as usual. To access distributions and loans for most defined contribution retirement plans, including 401(k), 403(b), governmental 457(b), and tax-exempt 457(b), participants should reach out to participantservicecenter@benefitsforyou.com to determine whether withdrawals are available. 

For additional assistance, please contact the Participant Service Center at 800.999.8786.

We are processing contributions as of the payroll check date, which means the payroll transaction is processed with the pricing of the payroll check date. This aligns the market performance you would have experienced if the contributions were processed as expected.

This option is available to participants in these plans: Defined contribution plans (including 401(k) and 403(b)), Governmental 457(b) plans and Tax Exempt 457(b) plans that use Matrix (i.e., plans not using our Choice Group Variable Annuity). TruStage® introduced a temporary process available to certain plans that allows participants to change investment elections, request transfers, and rebalance their investments.

This capability is available to most but not all plans at this time. You can contact the TruStage Participant Service Center at ParticipantServiceCenter@benefitsforyou.com to confirm whether this option is available to your plan. If it is, you can contact the TruStage Education Services Center at Educationsolutions@trustage.com to request a plan-specific form with links to fund fact sheets and prospectuses. You can also schedule a meeting with a TruStage Education Specialist for assistance.

Your current investment elections remain in place and will continue unchanged unless you choose to submit a request through this process. No action is required on your part.

TruStage has been working diligently to restore services and will be introducing temporary processes while system recovery efforts continue. We continue to make progress restoring key processes through a phased recovery approach. We are communicating with plan sponsors as solutions for their plans become available.

TruStage continues to conduct a comprehensive forensic and data-impact analysis with the assistance of external cybersecurity experts. Determining whether any information was accessed and understanding the scope of any potential impact requires extensive investigation and validation. Because of the complexity of this process, the analysis is expected to take additional time. If TruStage determines that notifications are required, those communications will be made through the appropriate channels.

We are processing and mailing quarterly participant benefit statements on our normal schedule for most plans. At this time, participants who elected to receive electronic statements will receive paper statements instead. Statements for plans using our Choice Group Variable Annuity may be delayed.

Note: Some participants who signed up for paper statements may receive a duplicate paper copy of their 6/30/2026 statement in the mail.

Yes, if your custodian or directed trustee is Matrix Trust Company (Matrix) and you’ve already registered your account, you can log in to view or download your plan’s quarterly or monthly transaction statements and quarterly and annual certified trust reports details anytime using the following link: Matrix | Broadridge.

If you haven’t registered your account with Matrix and want to do so now, call your retirement specialist for assistance. We’ll work with Matrix to set up your account. Once established, we’ll notify you and provide you with instructions to log in.

Note: This option is not applicable to Choice Group Variable Annuity plans.

Yes. We continue to work closely with Mandiant, a leading cybersecurity firm, as part of its ongoing investigation and recovery efforts. Please review Mandiant’s most recent Investigation Memo.

Defined contribution plans (including 401(k) and 403(b)), Governmental 457(b) plans and Tax Exempt 457(b) plans that use Matrix (i.e., plans not using our Choice Group Variable Annuity)

Payroll files submitted to TruStage in good order through automated integration with a payroll provider or third-party aggregator (such as PayKonnect and Payroll Integrations) continue to be processed as usual. If a file is received “not in good order” or if payroll funding approval is required, our payroll team will contact you to facilitate processing. An interim payroll submission process is available for employers that normally upload payroll files directly, or whose payroll providers upload files through MoveIt or other non-automated process. These employers were notified by email of a temporary process that allows employers and payroll providers to upload payroll files through our secure portal for processing. More information can be found in our August 19, 2026 email sent to these eligible plan types.

Defined Contribution plans using our Choice Group Variable Annuity

We are unable to accept payroll files for processing at this time. We can accept your payroll deposits to be held in a non-interest-bearing account until such time as the payroll files can be processed and the funds allocated to the participant’s accounts. Details can be found in our August 17, 2026 emails sent to these eligible plan types.

For All Plan Types:

Based on Department of Labor guidance, we believe employers have additional time to submit payroll files since the delay is due to our system outage. Read a white paper from our legal partner, Groom Law.

Important reminders:

• Continue your normal payroll operations, including withholding participant deferrals and loan repayments, unless directed otherwise by your counsel.
• Sending your payroll contributions now for TruStage to hold until the funds can be allocated to participant accounts is available but not required.
• Maintain documentation including records of payroll processing dates, when you were prepared to submit files and any communications related to the outage.

We will be processing contributions as of the payroll check date, which means the payroll transaction is processed with the pricing of the payroll check date. This will align the market performance your participants would have experienced if the contributions were processed as expected. Once BenefitsForYou reporting is available, plan-level and participant-level reports will reflect the contributions were made as of the payroll check date, with the pricing as of that date.

TruStage® introduced a temporary process available to certain plans that allows participants to change investment elections, request transfers, and rebalance their investments. This capability is available to plans other than plans using our Choice Group Variable Annuity. If available to your plan, participants can contact the TruStage Education Services Center at Educationsolutions@trustage.com to request a plan-specific form with links to fund fact sheets and prospectuses. They can also schedule a meeting with a TruStage Education Specialist for assistance. Their current investment elections remain in place and will continue unchanged unless you choose to submit a request through this process.

Yes, you should use the same templates you were using before the outage when submitting payroll funding files and loan payoff files. If you need access to the templates, please contact the Retirement Service Center.

Yes. Participant eligibility, automatic enrollment, and salary deferral elections continue to be governed by the plan document. Employers should continue enrolling eligible employees and processing participant election changes through their payroll systems, while maintaining records of those actions. This helps ensure participants receive the benefits and contributions to which they are entitled under the plan.