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10/11/2026

The organization continues to restore systems following a recent cybersecurity attack. While significant progress has been made, some services remain unavailable as we work to restore operations safely and securely. Thank you for your patience. Learn more

Retirement Solutions: outage update

TruStage® continues to restore systems and services following the cybersecurity incident identified on July 11. Systems are being returned to service through a deliberate, phased process designed to ensure they are secure, stable, and validated.

Current status

Status: Investigating
Last Updated: October 9, 2026 | 9:57 AM CT

Customers may experience difficulty accessing account information, completing transactions or submitting requests online.

Our commitment

  • We take the security of our systems and the information entrusted to us seriously.
  • Our priority is to restore systems in a safe, secure and responsible manner.
  • As we learn more, we will provide additional updates as appropriate.

Retirement accounts

Retirement plan assets were not impacted and remain invested. Some online account and transaction capabilities may remain limited while restoration continues.

 

Retirement services and resources

For current information about balances, contributions, withdrawals, loans, investments, reporting, and available interim processes, visit the Retirement Solutions resource site.

Participant FAQs

  • Participant assets remain safe and invested.

  • Across TruStage, we continue to make progress restoring services through a deliberate, phased recovery approach. Because this incident affected a broad portion of the technology environment, systems and applications are being restored carefully to ensure they are secure, stable and validated before returning to service. Many critical capabilities have already been restored, and additional functionality continues to come online. While progress is being made every day, some capabilities will require additional time as recovery efforts continue.

  • TruStage continues to conduct a comprehensive forensic and data-impact analysis with the assistance of external cybersecurity experts. Determining whether any information was accessed and understanding the scope of any potential impact requires extensive investigation and validation. Because of the complexity of this process, the analysis is expected to take additional time. If TruStage determines that notifications are required, those communications will be made through the appropriate channels.

  • While retirement plan assets are not impacted and remain invested during this outage, for security reasons we intentionally took down BenefitsForYou.com. As a result, participants cannot log in to view their account or request transactions.

Plan Sponsor/Admin FAQs

  • TruStage continues to conduct a comprehensive forensic and data-impact analysis with the assistance of external cybersecurity experts. Determining whether any information was accessed and understanding the scope of any potential impact requires extensive investigation and validation. Because of the complexity of this process, the analysis is expected to take additional time. If TruStage determines that notifications are required, those communications will be made through the appropriate channels.

  • While retirement plan assets are not impacted and remain invested during this outage, for security reasons we intentionally took down BenefitsForYou.com. As a result, participants cannot log in to view their account or request transactions.

    For current information about balances, contributions, withdrawals, loans, investments, reporting, and available interim processes, visit the Retirement Solutions resource site.

  • Yes. We continue to work closely with Mandiant, a leading cybersecurity firm, as part of its ongoing investigation and recovery efforts. Please review Mandiant's most recent Investigation Memo.