TruStage is actively investigating a cybersecurity attack
Current status
Status: Investigating
Last Updated: August 7, 2026 | 11:42 AM CT
Customers may experience difficulty accessing account information, completing transactions or submitting requests online.
Our commitment
- We take the security of our systems and the information entrusted to us seriously.
- Our priority is to restore systems in a safe, secure and responsible manner.
- As we learn more, we will provide additional updates as appropriate.
Owner resources
Cancellation requests
Application cancellation form
Cancel your pending application. Fill out this form with our trusted partner, AssureSign.
Application cancellation form (single owner)Application cancellation form (joint owners)
Right to examine form
Cancel your contract through your right to examine privilege. Fill out this form with our trusted partner, AssureSign.
Right to examine form (single owner)Right to examine form (joint owners)
Withdrawal and surrender requests
Direct deposit form
Update where your direct deposits are sent. Fill out this form with our trusted partner, AssureSign.
Direct deposit form (single owner)Direct deposit form (joint owner)
Partial withdrawal form
Withdraw a portion of the funds. Fill out this form with our trusted partner, AssureSign.
Partial withdrawal form (single owner)Partial withdrawal form (joint owners)
Surrender form
Withdraw the full contract value. Fill out this form with our trusted partner, AssureSign.
Surrender form (single owner)Surrender form (joint owners)
General resources
Allocation change & forms
Download the transfer form for ZoneChoice, ZoneChoice Advantage, ZoneChoice Income Annuity – PDF
Download the allocation change form for Zone Income Annuity – PDF
Download the allocation change form for Zone Annuity – PDF
Download the allocation change and transfer form for Horizon and Horizon II Variable Annuity – PDF
Download the allocation change form for Variable Annuity – PDF
File a claim
Income benefit form
Download the income benefit service form for Zone Income and ZoneChoice Income Annuity - PDF
Withdrawal and surrender forms
Frequently asked questions during the outage
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If a loved one passes away during this time, the claim will be processed and paid in accordance with applicable contract terms and conditions once TruStage® is able. To start a claim, visit trustage.com/startclaim.
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TruStage believes it is important to reiterate that annuity balances and benefits have not been impacted by this cybersecurity attack.
While this incident has affected certain of our normal servicing and transaction processing systems, your contract values, account balances, and benefits have not been impacted by this incident. As we recover, we will be servicing and processing contract owner transactions based on the date and time we received the transaction request as we would under normal circumstances. We are working diligently to restore customers' ability to view their account information.
Based on our investigation to date, there is no evidence that contract owner funds, the assets supporting our annuity obligations, or any other company financial accounts have been subject to any unauthorized transactions as part of this incident.
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We are working diligently to restore system and network functionality, and we will provide additional information as appropriate.
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At this stage, it would be premature to draw conclusions about the scope or impact of the incident, including whether any data may have been accessed. We do not want to speculate or get ahead of the facts and will provide additional information as we can.
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We understand that situations like this can raise questions and concerns. As our understanding of the situation evolves, we will communicate appropriately.