Supporting Each Other During Challenging TimesLearn more about how we’re responding to Coronavirus (COVID-19)

Customer Care Update: TruStage is taking the necessary steps to adhere to both CDC recommended social distancing and community and/or state mandated orders to shelter in place or observe safer-at-home orders. To ensure we can continue servicing our customers, our Customer Care team is working from home. With most schools and businesses closed, other members of their families may be home as well, and we apologize for any background noise you may hear when calling into the Call Center. We can assure you, we are here to take care of your needs and we appreciate your patience during this unprecedented time.

Coronavirus (COVID-19) Update

Last updated: Monday, April 20, 2020

TruStage is closely monitoring information from the Centers for Disease Control, the World Health Organization and local state health officials in close connection with our customers, partners and communities. We are navigating through this together and supporting one another. We will continue to follow public health guidelines and help our community and customers however we can.

A Message from Our President & CEO, Robert Trunzo:

We are living in unprecedented times as the world continues to focus on and respond to ongoing developments related to the coronavirus (COVID-19). Like you, we continue to stay informed and are prioritizing actions that protect the health and safety of our customers, employees, partners and community members. While many things are uncertain today, you can have confidence that we are here, ready and able, to serve your needs. Read Robert's full message now.

Answers to Your Questions

Please refer to the following Frequently Asked Questions & Answers for our customers during the coronavirus pandemic:

How long does it take to process a life insurance claim?
What can I do if I can’t make a payment due to economic hardship caused by the COVID-19 pandemic?
Can I make partial payments?
I need money now - how do I cash out my life insurance policy / take a loan against my life insurance policy?
I have questions about my life/AD&D insurance. Who can I talk to?
Do your life insurance products cover COVID-19 related deaths?
How can I make a payment on my policy?
Does AD&D insurance cover a death caused by COVID-19?
Does AD&D insurance pay out if I'm diagnosed with COVID-19 and need hospitalization?
How do I apply for life insurance?
Are you still selling life insurance in light of COVID-19?
How does the volatile stock market impact my policy or claim?
How do I increase my AD&D coverage?
How do I increase my life insurance coverage?
What information can I get about my policy online?
If I need money, but I'm not eligible to withdraw or borrow funds from my insurance policy, where else can I go for help?
I'm concerned right now about my ability to feed, shelter, and get health care for my family. Do you know anyone who can help me?